At Mansi Agarbatti, we strive to provide you with the highest quality products and excellent customer service. We understand that there may be situations where you need to return a product or request a refund. This policy outlines our procedures for returns and refunds to ensure a smooth and transparent process.
Returns:
1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within [15 days] of receiving your order. We will arrange for the return of the item and provide you with a replacement or a full refund, including shipping costs.
2. Incorrect Product Received: In the rare event that you receive the wrong product, please notify us within [number of days] days of delivery. We will promptly arrange for the correct item to be shipped to you at no additional cost.
3. Change of Mind: If you wish to return a product due to a change of mind, we accept returns within [number of days] days of receiving your order. The product must be in its original, unopened packaging and in a resalable condition. You will be responsible for return shipping costs, and a restocking fee may apply.
Refunds:
1. Processing Time: Refunds for eligible returns will be processed within [number of days] days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
2. Method of Refund: Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.
3. Non-Refundable Items: Certain items, such as personalized or custom-made products, are non-refundable unless they are damaged or defective.
Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at [customer service email] or [customer service phone number]. We are here to assist you and ensure your satisfaction.
Policy Updates: Mansi Agarbatti reserves the right to update this Refund and Returns Policy as needed to reflect changes in our business practices or legal requirements. Any updates will be posted on our website and will be effective immediately.
We appreciate your trust in Mansi Agarbatti, and we are committed to delivering exceptional products and service to our valued customers.